Shipping Policy

Last Updated: 31 May 2026

Shipping Information

Thank you for choosing Rooted & Renewed. We are committed to delivering your order safely and efficiently.

Processing Times

All orders are processed within 1–3 business days after payment has been received and confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During product launches, promotions, or peak periods, processing times may be slightly longer. Customers will be notified of any significant delays.

Delivery Times

South Africa

Estimated delivery times are as follows:

• Major Cities: 2–5 business days
• Regional Areas: 3–7 business days
• Remote Areas: 5–10 business days

Delivery times are estimates and may vary depending on the courier service and destination.

Shipping Fees

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Promotional offers such as free shipping may be available from time to time and will be communicated on our website and social media platforms.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or WhatsApp message containing your tracking information, where applicable.

Delivery Address

Customers are responsible for providing accurate and complete delivery information.

Rooted & Renewed cannot be held responsible for delays or additional costs resulting from incorrect or incomplete addresses.

Failed Deliveries

If a package is returned due to:

• Incorrect delivery details
• Failure to collect the parcel
• Failure to be available for delivery

the customer may be required to pay an additional shipping fee for redelivery.

Damaged or Lost Parcels

If your order arrives damaged or if you believe your parcel has been lost in transit, please contact us within 48 hours of delivery or the expected delivery date.

Please provide:

• Your order number
• Full name
• Contact details
• Photographs of any damaged items (if applicable)

We will work with the courier to investigate and resolve the issue as quickly as possible.

International Shipping

At this time, Rooted & Renewed primarily ships within South Africa.

For international shipping enquiries, please contact us directly before placing your order.

Contact Us

For any shipping-related questions, please contact us:

Rooted & Renewed
📧 info@rootedandrenewed.co.za
🌐 www.rootedandrenewed.co.za

At Rooted & Renewed, every order is prepared with care and prayer. We are honored to be part of your faith journey and thank you for your support.